For issues related to your Link account, such as managing payment methods, updating personal information, or viewing your purchase history, you can log in to your Link account at any time. If you need further assistance, you can contact Link's customer support directly at Link Support. If your issue is related to a purchase made through Cosmo Prof Direct, please reach out to Cosmo Prof Direct customer service at support@salonhq.co.
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Link – Helpful Information
Data Privacy
When you make a payment with Link; your data is encrypted with leading encryption standards to keep it safe.
Identify Verification
To verify it’s you, Link will text or email you a one-time code. For additional security on certain transactions, Link may require a secondary verification, including biometric or pin.
Security Standards
Link is a certified PCI Service Provider Level 1, which means Link meets the highest level of certification available in the payments industry.
Storing Payments
You can store a variety of payment methods with Link and add as many payment methods as you’d like. When making a purchase, simply select your preferred card or U.S. bank account.
Purchase Assistance
Our team is here to support both stylists and their clients throughout the purchase process. For questions or assistance with purchases, please contact Cosmo Prof Direct’s customer service via email at support@salonhq.co.
If the assistance needed is unrelated to Cosmo Prof Direct or your stylist’s online store, please log into your Link account and view your purchase history. Link’s website has option for requesting additional support with your Link account.
https://support.link.com/contact/email
Deleting Information
Log into your Link account at any time to manage your saved cards and addresses or to close your link account entirely.
Updating Email & Phone Number
You can update your email address or phone number at any time by following these steps:
1. Log into your Link Account: https://link.com/
2. Navigate to Settings section.
3. Click on the email address or phone number you wish to update.
4. Complete the field(s) with the new information and save.
If you don’t have access to the email address or phone number associated with your Link account, you can reset your account and update your information. You will lose any previously saved data including payment information, addresses, and purchase history. Once you reset your account, you can always add this information again by going to your Link account.
For further assistance with updating information, accessing information, or a reset of your account, please contact Link Customer Service: https://support.link.com/contact/email