When you purchase through your stylist’s online store, we want your order to meet every expectation. Our policies are designed to give you options & to earn your returned business.
REPLACEMENT REQUEST:
Requesting a replacement shipment is one option. By selecting the link below you can request the item or items that you would like shipped as replacement. This is most commonly requested if an item was missing from your delivery, the item was damaged in transit, the wrong item was received, or a carrier mistake led to the entire shipment being lost or returned. Replacement shipments are available up to 60 days after your order date. Remember to include your first & last name as well as the names of the items you are requesting to be replaced at no cost to you.
Directions for how to request a replacement shipment.
REFUND REQUEST:
Requesting a refund is the other option. When requesting a refund you will be given the option to select individual products in your order or can complete a refund request for your entire order. Refunds are available up to 60 days after your order date. The refunded amount is credited back to the same form of payment used at the time of the original purchase. The majority of financial institutions take 3-7 business days to fully credit your account. To complete a request for refund, select the link below and follow the instructions provided.
It is important to your stylist that you be satisfied with the products purchased on their online store. If you are not happy with the products you received, requesting a refund is an option provided to all clients.
Directions for how to request a refund.
If you need additional support with a replacement or refund request than provided in this policy document, please contact customer service: Support@salonhq.co